Shipping policy
Shipping Policy
Thank you for shopping at ropecube! We strive to process and ship orders as quickly as possible while ensuring your items arrive safely. Below are the details of our shipping practices.
1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Delays may occur during peak seasons, promotions, or unforeseen circumstances (e.g., extreme weather).
2. Shipping Options & Costs
We offer the following shipping methods (customize based on your offerings):
Shipping Method Delivery Time Cost
Standard Shipping 3–7 business days Free for orders over
Expedited Shipping 2–3 business days $12.99
International Shipping 7–21 business days Calculated at checkout
Note:
Shipping costs are calculated at checkout based on weight, destination, and selected method.
Free shipping thresholds apply to specific regions.
3. Shipping Destinations
We currently ship to:
United States (
Remote overseas continents are not included in the delivery
)
Canada, Australia, UK, EU countries
Contact us if your country isn’t listed.
4. International Orders
Customers are responsible for customs fees, taxes, or import duties, which are determined by the destination country.
Delivery times may vary due to customs processing.
5. Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package.
Tracking updates may take 24–48 hours to appear.
6. Lost/Damaged Packages
If your package is lost in transit or arrives damaged, contact us at email within 14 days of delivery. Include:
Order number
Photos of damaged items/packaging
We’ll work with the carrier to resolve the issue or provide a replacement/refund.
7. Returns & Exchanges
For details, visit our Return & Refund Policy page.
Contact Us
Questions about shipping? Reach out at:
Email: [admin@ropecube.com]
