Hand-Knitting Toddler Swing, Swing Seat for Kids with Adjustable Ropes

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customized items, no returns are allowedWe do not accept returns without reason, please confirm before placing an order
To start a return, you can contact us at admin@ropecube.com. Please note that returns will need to be sent to the
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@ropecube.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@ropecube.com.

Shipping Policy

Thank you for shopping at ropecube! We strive to process and ship orders as quickly as possible while ensuring your items arrive safely. Below are the details of our shipping practices.

1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Delays may occur during peak seasons, promotions, or unforeseen circumstances (e.g., extreme weather).

2. Shipping Options & Costs
We offer the following shipping methods (customize based on your offerings):

Shipping Method    Delivery Time    Cost
Standard Shipping    3–7 business days    Free for orders over 
50
/
50/5.99
Expedited Shipping    2–3 business days    $12.99
International Shipping    7–21 business days    Calculated at checkout
Note:

Shipping costs are calculated at checkout based on weight, destination, and selected method.

Free shipping thresholds  apply to specific regions.

3. Shipping Destinations
We currently ship to:

United States (all 50 states)

Canada, Australia, UK, EU countries
Contact us if your country isn’t listed.

4. International Orders
Customers are responsible for customs fees, taxes, or import duties, which are determined by the destination country.

Delivery times may vary due to customs processing.

5. Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package.

Tracking updates may take 24–48 hours to appear.

6. Lost/Damaged Packages
If your package is lost in transit or arrives damaged, contact us at [email] within 14 days of delivery. Include:

Order number

Photos of damaged items/packaging

We’ll work with the carrier to resolve the issue or provide a replacement/refund.

7. Returns & Exchanges
For details, visit our Return & Refund Policy page.

Contact Us
Questions about shipping? Reach out at:

Email: [admin@ropecube.com]